1. How can I know the status of my order(s)?

  • Registered users can check the order details by clicking on "My Orders".
  • Next page will show you all your existing and previous orders placed during the past 3 months. To view older orders, you may select the Start & End Date and click on "Go".
  • Click on the Order ID you want to know about.
  • Guest users can check the order details by clicking on "Track Order".
  • Enter your Email Address and the Order ID and click on "Track" button below.
  • You can review your order details on the next page.

2. Why have I not received my product yet?

  • Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date.
  • You can also see the order status by clicking on "My Account" at the top right corner of the page.

3. How does buytea.com pack items?

  • Don't worry. All items are carefully packaged to avoid any form of damage. We ensure the packaging is considering all the circumstances.

4. What if I find my package opened or tampered upon delivery?

  • Please don't accept an open or tampered package. Notify us of the same on our email ASAP.

5. How do I take advantage of FREE shipping?

  • We provide free delivery on orders valued at Rs. 499 or more.
  • Generally, a shipping charge of Rs. 60 will apply if your product cart value is less than Rs. 499.
  • For some special product or order, handling fees may still apply.
  • You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below Rs. 499.
  • Cancelling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping.
  • Delivery time may be affected in case of an address change on an order which has already been shipped.
  • We reserve the right to change or discontinue FREE Shipping at any time.
Creative Visualization: The product image shown on the website is for creative visualization only. The actual product may vary from the displayed product